[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"case-study-real-estate-enquiry-automation":3,"site-settings":36},{"id":4,"slug":5,"title":6,"client":7,"industry":8,"summary":9,"body":10,"results":11,"stack":24,"cover_image":30,"sort_order":31,"published":32,"created_at":33,"updated_at":34,"body_html":35},"00000000-0000-4000-8000-000000000201","real-estate-enquiry-automation","Answering every enquiry in seconds — without hiring","Real-estate agency (12 agents)","Real Estate","Enquiries from the website, WhatsApp, and property portals were going cold for hours. Now every one gets an accurate, instant reply — and agents walk into pre-booked viewings.","## The situation\n\nA twelve-agent real-estate firm was drowning in its own success: enquiries arrived around the clock from the website, WhatsApp, and three property portals, but agents could only reply between viewings. Average first response: four hours. In a market where buyers message five agencies at once, four hours is a lost customer.\n\n## What we built\n\nAn enquiry engine that answers instantly on every channel. It identifies the property, answers questions about price, size, and availability from the live listings database, qualifies the buyer with two or three natural questions, and books a viewing straight into the right agent's calendar. Anything unusual — negotiations, complaints, unclear requests — is handed to a human with full context.\n\n## The engineering that mattered\n\n- **Grounded answers only**: the assistant can only state facts from the listings database — if it doesn't know, it says a human will follow up, and one does.\n- **Channel-native**: the same brain answers web chat, WhatsApp, and portal emails, so no channel is a second-class citizen.\n- **Agent handover with context**: humans join with the full conversation and buyer profile in front of them — no \"as I said before\" moments.\n\n## The outcome\n\nEvery enquiry now gets a useful answer in under a minute, around the clock. Viewings booked rose 38% in the first quarter, and the owner's favorite number: enquiries that got no reply at all went from \"we honestly don't know\" to zero.",[12,15,18,21],{"label":13,"value":14},"First response time","4 h → 30 s",{"label":16,"value":17},"Viewings booked","+38%",{"label":19,"value":20},"Enquiries missed","0",{"label":22,"value":23},"Delivery","5 weeks",[25,26,27,28,29],"WhatsApp Business API","Claude API","Supabase","n8n","Google Calendar","\u002Fimages\u002Fcase-enquiries.webp",1,true,"2026-07-16T07:53:25.75398+00:00","2026-07-16T20:45:36.157743+00:00","\u003Ch2>The situation\u003C\u002Fh2>\n\u003Cp>A twelve-agent real-estate firm was drowning in its own success: enquiries arrived around the clock from the website, WhatsApp, and three property portals, but agents could only reply between viewings. Average first response: four hours. In a market where buyers message five agencies at once, four hours is a lost customer.\u003C\u002Fp>\n\u003Ch2>What we built\u003C\u002Fh2>\n\u003Cp>An enquiry engine that answers instantly on every channel. It identifies the property, answers questions about price, size, and availability from the live listings database, qualifies the buyer with two or three natural questions, and books a viewing straight into the right agent's calendar. Anything unusual — negotiations, complaints, unclear requests — is handed to a human with full context.\u003C\u002Fp>\n\u003Ch2>The engineering that mattered\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\u003Cstrong>Grounded answers only\u003C\u002Fstrong>: the assistant can only state facts from the listings database — if it doesn't know, it says a human will follow up, and one does.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Channel-native\u003C\u002Fstrong>: the same brain answers web chat, WhatsApp, and portal emails, so no channel is a second-class citizen.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Agent handover with context\u003C\u002Fstrong>: humans join with the full conversation and buyer profile in front of them — no \"as I said before\" moments.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>The outcome\u003C\u002Fh2>\n\u003Cp>Every enquiry now gets a useful answer in under a minute, around the clock. Viewings booked rose 38% in the first quarter, and the owner's favorite number: enquiries that got no reply at all went from \"we honestly don't know\" to zero.\u003C\u002Fp>\n",{"contact_email":37,"socials":38,"seo_default_description":43},"hello@doxacore.com",{"medium":39,"facebook":40,"linkedin":41,"instagram":42},"https:\u002F\u002Fmedium.com\u002F@doxacore","https:\u002F\u002Ffacebook.com\u002Fdoxacore","https:\u002F\u002Flinkedin.com\u002Fcompany\u002Fdoxacore","https:\u002F\u002Finstagram.com\u002Fdoxacore","Doxacore Solutions builds the digital infrastructure that removes manual work and wins customers — websites, apps, PWAs, and AI automation with enterprise-grade engineering at a pace SMEs can move at."]