[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"case-study-clinic-automation":3,"site-settings":36},{"id":4,"slug":5,"title":6,"client":7,"industry":8,"summary":9,"body":10,"results":11,"stack":24,"cover_image":30,"sort_order":31,"published":32,"created_at":33,"updated_at":34,"body_html":35},"00000000-0000-4000-8000-000000000203","clinic-automation","Clinic admin on autopilot","Pharmacy & clinic group (3 sites)","Healthcare","Front-desk staff spent their days on the phone chasing appointments and their evenings compiling reports. Automated scheduling, reminders, and daily reporting gave them both back.","## The situation\n\nThree clinic sites, one shared phone line's worth of chaos: patients calling to book, staff calling to remind, no-shows costing consultation slots, and site managers compiling numbers by hand at month-end.\n\n## What we built\n\nSelf-serve booking that patients actually use (web + WhatsApp), automated reminder sequences that let patients confirm or rebook with one tap, a waitlist that automatically fills cancelled slots, and dashboards that give each site manager today's numbers every morning.\n\n## The engineering that mattered\n\n- **Reminders that converse**: a reminder a patient can *reply* to (\"running late\", \"need to move it\") beats a one-way SMS — that interaction is where the no-show reduction lives.\n- **Waitlist backfill**: a cancelled slot triggers offers to waitlisted patients in order — recovered slots are pure regained revenue.\n- **Privacy by design**: patient data stays in the clinic's own database with role-based access; the automation layer sees only what it needs.\n\n## The outcome\n\nNo-shows fell by 41%. The front desk stopped being a call center — 26 staff-hours a week moved from phone tag to patient care. And leadership now sees occupancy and revenue daily, per site, without anyone compiling anything.",[12,15,18,21],{"label":13,"value":14},"No-shows","−41%",{"label":16,"value":17},"Staff hours reclaimed \u002F week","26",{"label":19,"value":20},"Reporting cadence","monthly → daily",{"label":22,"value":23},"Patient wait to book","0 (self-serve)",[25,26,27,28,29],"Nuxt","Supabase","WhatsApp Business API","n8n","Metabase","\u002Fimages\u002Fcase-clinic.webp",3,true,"2026-07-16T07:53:25.75398+00:00","2026-07-16T20:45:36.157743+00:00","\u003Ch2>The situation\u003C\u002Fh2>\n\u003Cp>Three clinic sites, one shared phone line's worth of chaos: patients calling to book, staff calling to remind, no-shows costing consultation slots, and site managers compiling numbers by hand at month-end.\u003C\u002Fp>\n\u003Ch2>What we built\u003C\u002Fh2>\n\u003Cp>Self-serve booking that patients actually use (web + WhatsApp), automated reminder sequences that let patients confirm or rebook with one tap, a waitlist that automatically fills cancelled slots, and dashboards that give each site manager today's numbers every morning.\u003C\u002Fp>\n\u003Ch2>The engineering that mattered\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\u003Cstrong>Reminders that converse\u003C\u002Fstrong>: a reminder a patient can \u003Cem>reply\u003C\u002Fem> to (\"running late\", \"need to move it\") beats a one-way SMS — that interaction is where the no-show reduction lives.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Waitlist backfill\u003C\u002Fstrong>: a cancelled slot triggers offers to waitlisted patients in order — recovered slots are pure regained revenue.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Privacy by design\u003C\u002Fstrong>: patient data stays in the clinic's own database with role-based access; the automation layer sees only what it needs.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>The outcome\u003C\u002Fh2>\n\u003Cp>No-shows fell by 41%. The front desk stopped being a call center — 26 staff-hours a week moved from phone tag to patient care. And leadership now sees occupancy and revenue daily, per site, without anyone compiling anything.\u003C\u002Fp>\n",{"contact_email":37,"socials":38,"seo_default_description":43},"hello@doxacore.com",{"medium":39,"facebook":40,"linkedin":41,"instagram":42},"https:\u002F\u002Fmedium.com\u002F@doxacore","https:\u002F\u002Ffacebook.com\u002Fdoxacore","https:\u002F\u002Flinkedin.com\u002Fcompany\u002Fdoxacore","https:\u002F\u002Finstagram.com\u002Fdoxacore","Doxacore Solutions builds the digital infrastructure that removes manual work and wins customers — websites, apps, PWAs, and AI automation with enterprise-grade engineering at a pace SMEs can move at."]